Returns and Refunds

This policy sets out the return, exchange and refund conditions applicable to POPÃ products. It distinguishes between consumer orders and professional orders, including reseller or distributor orders.

1. Consumer withdrawal right

For distance sales concluded with a consumer, you generally have a legal period of 14 days from receipt of the product to exercise your withdrawal right, unless a legal exception applies.

To exercise this right, contact POPÃ at contact@maison-popa.eu with your name, order number, product concerned and withdrawal request.

2. Professional returns

For orders placed by professionals, resellers, distributors or buyers acting in the course of their business, withdrawal rights do not apply automatically. Professional returns require POPÃ’s prior written approval.

3. Customized or specific products

Products customized, manufactured to customer specifications, specially packaged or ordered in volume under specific conditions may be excluded from return, except in case of proven defect or non-conformity.

4. Condition of returned products

Products must be returned complete, clean, unused, undamaged, in their original packaging where possible, with all accessories, instructions and packaging elements. POPÃ may refuse a return or apply a deduction if the product has been handled beyond what is necessary to verify its nature and characteristics.

5. Return costs

Unless there is a defect, preparation error or contrary agreement, direct return costs are borne by the customer. Practical return instructions are provided after contacting POPÃ.

6. Refund

Where a refund is due, it is issued after receipt and inspection of the returned product, using the original payment method where possible. For consumers validly exercising their withdrawal right, refunds are made within applicable legal deadlines.

7. Defective product or order error

If the product received is defective, incomplete or does not match the order, contact POPÃ upon receipt with photos of the product, packaging and parcel. After review, POPÃ may offer replacement, credit, refund or another appropriate solution.

8. Return address

To be completed before publication: exact return address or logistics procedure to use. No return should be shipped without POPÃ’s prior approval.

9. Contact

For any return or refund request: contact@maison-popa.eu.